Utilities and Critical Infrastructure

Disasters and crises are defining events for a utility. Often it is how a utility handles a crisis rather than how it runs its day-to-day operations that determines a customer's view.

James Lee Witt Associates (JLWA) offers a full range of crisis management services to utilities. JLWA conducts thorough reviews, assessing all aspects of preparedness, response and recovery operations. This includes examining customer service, emergency planning, evacuation, dispatch, utility operations and communication with customers and employees. With their knowledge and independent voice, JLWA guides a utility company through the steps it needs to take to improve its emergency management operations, planning and communications.

JLWA structures its approach on the efficient preparation for and recovery from large-scale outages and on the premise that it is not just about restoring power, but restoring communities. JLWA has learned the importance of this premise from decades of hands-on experience in numerous disasters.