Independent Audits and Reviews
 Scenario:
A major electric company was heavily criticized for slow reaction and poor public communications after a major power outage across the Northeast United States. Their credibility was on the line and frustration was growing.
Solution:
JLWA conducts a complete audit, including, timelines and actions, surveys of customers and employees and provide clear guidance on how to emerge from crisis as a proactive community leader winning praise instead of criticism. The major newspaper in the largest city publishes an editorial saying the audit was the best idea and gives kudos to the utility for bringing in James Lee Witt Associates.
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