Disasters and crises are defining events for a utility. Often it is how a utility handles a crisis rather than how it runs its day-to-day operations that determines a customer's view and a utility's reputation.

In recent years, severe weather and other events have challenged utilities to maintain service.   Increased hurricane, ice and snow storm and fire activity have led to significant disruptions in the electricity and gas sectors.   The failure to respond in an effective manner can melt away hard earned customer goodwill in just one major outage.   Regulators and local leaders are increasing examining utilities' preparation for, and ability to respond to such disruptions, and in some cases, levying fines on those not prepared.  

Utilities in the electricity, gas and water sectors have turned to Witt Associates to help them identify gaps in their emergency preparedness, implement recommended enhancements, improved crisis communications and reduce restoration times.    In addition, we help bring utilities and their local government partners together to enhance their collective ability to restore their communities after major disruptions.    We have helped utilities in major cities, suburban and rural areas.